Returns & Refunds

Standard, Unused Products

For eligible standard stocked products, please contact us within 14 calendar days after delivery to request return authorization. Items must generally be unused, uninstalled, undamaged, complete, and returned with original packaging and included accessories.

A return is not considered approved until LNL 3D Solutions provides return instructions or authorization.

Custom, Made-to-Order & 3D Printed Items

Products manufactured, printed, modified, configured, sourced, or ordered specifically for a customer are generally non-returnable and non-refundable once production, purchasing, or customization has begun, except when we determine that the delivered item has a qualifying defect or does not materially match the approved order requirements.

This includes, where applicable, custom 3D printed parts, CAD/design work, special-order materials, customized equipment, and project-specific components.

3D Printing & Design Services

Customers are responsible for reviewing dimensions, geometry, materials, quantity, and project requirements before approving production. Variations inherent to the selected manufacturing process — including layer lines, support marks, surface texture, color variation, dimensional tolerance, or minor cosmetic differences — are not automatically considered defects.

If we make an error relative to the agreed project requirements, contact us promptly and provide photographs or other relevant details so we can review the issue and determine whether rework, reprint, replacement, credit, or another remedy is appropriate.

3D Printers, Electronics & Equipment

Printers, electronics, parts that have been installed, consumable items, opened materials, and equipment showing use or modification may have limited or no return eligibility. Manufacturer warranty terms may apply to some products.

Do not disassemble, modify, repair, or continue operating equipment that appears defective if doing so could affect warranty or return eligibility. Contact us first.

Refund Method

Approved refunds are generally issued to the original payment method when practical. Original shipping charges, expedited shipping fees, special-order costs, payment processing costs that cannot be recovered, and return shipping may be non-refundable unless the return results from an error by LNL 3D Solutions.

Refund processing time may vary by payment provider or financial institution after we issue the refund.

Damaged or Incorrect Orders

If your shipment arrives damaged, incomplete, or materially different from what you ordered, contact us as soon as possible. Please include the order number, a description of the issue, and clear photos when applicable.